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New Member

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2 Messages

Sunday, November 13th, 2022 1:53 PM

DirectTv bill & account no longer on ATT Account

Just last month I looked at my DirectTv acct on my ATT Account and even ordered a new remote. Now everything for Direct TV is gone and when I try to reconnect it the ATT acct the system tells me "looks like you don't have a TV account and will be logged out." No communications at all. New DirectTV bill still shows it is part of ATT and directs me to ATT account log in

New Member

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2 Messages

2 months ago

same problem here

shannon02

ACE - Expert

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17.3K Messages

2 months ago

AT&T sold 30% of DTV to another company that took over the day to day operations so maybe they are moving the billing over to them.

New Member

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2 Messages

2 months ago

Thank you shannon02. I had heard that, and that's likely the issue, but would be nice for them to tell us in a billing or e-mail and not still direct us to the ATT site (with a link). Thanks again.

Juniper

ACE - Expert

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17.6K Messages

2 months ago

The partial spin-off certainly has challenges. I just hope it goes smoother (and quicker) than when AT&T originally acquired DirecTV.

New Member

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5 Messages

2 months ago

Same problem, no tab or link on directv.com website to download bill.  DTV sends me over to AT&T, then AT&T sends right back to DTV.

Checked computer & ISP by trying PC at local library--Same problem there.

Customer service said they couldn't mail a copy of the bill because I was on automatic billing and would have to download it--But can't be downloaded because DTV site provides no link to bills.

New Member

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2 Messages

2 months ago

I have the exact same problem.  Tech support told me that no one else has this problem.  Seriously looking at dropping Direct TV.  Will drop if they drop FOX.

shannon02

ACE - Expert

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17.3K Messages

2 months ago

Little late there as DTV and FOX have signed a new contract and it would be FOX that would drop DTV.

Juniper

ACE - Expert

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17.6K Messages

2 months ago

@jkelley742 

DirecTV (not Direct TV) and Fox signed a new agreement that was announced hours before you posted.

It was never a situation of DirecTV dropping Fox as you thought. If a new agreement hadn't been reached by the time the current one ended, then Fox 'might' have withheld the feed until a new agreement was reached. This is a normal tactic by the channel owner since they have the broadcast rights. Thankfully that didn't happen in this case.

However, this thread is about accessing the account and bill online. If you want guidance on that, please provide details about your issue.

New Member

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5 Messages

2 months ago

It's real simple.  For over 3-weeks, whenever I sign in to either AT&T or DirecTV it leads me to the DirecTV Account Overview page.  On that page, there is no Tab, Button, or Link that leads to viewing my bill.

I've tried different browsers, clearing browsing history, turning off Windows Defender & Malwarebytes and even when to the local library to try their PC in an effort to see if the problem had to do with my PC or internet service provider.  Seven or Eight DirecTV tech support and customer support efforts were of no help.

This is what the webpage looks like--void of link to billing history:

New Member

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2 Messages

2 months ago

Get similar screens.  Tried Windows (Chrome, Avast, Edge browsers); Apple (Chrome, Safari) and a Chromebook.  Same results on each one.Tech support swears this is an unreported problem.

Contributor

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4 Messages

2 months ago

Hi Prag, I feel your pain. I'm able to view my bill but I cannot make changes to my package or equipment. This has been ongoing since around August I believe. The screens you posted are similar to what I see after logging into the site. I chatted with Support sometime in October, and was told there was an issue with the site and it was being worked on and should be fixed within a few days.

That came and went. I kept trying diferent remedies similar to yours on my end since then but still no change. Yesterday I decided to call instead. To make a long story short, the person I spoke with in Tech Support informed me the site redesign (whatever that is) is still being worked on by Directv engineers. There is no known ETA for when this will be functioning again. In short, it's not your computer it's DirecTV's site that is causing this frustration.

(edited)

New Member

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5 Messages

2 months ago

Maybe it's time to "fire a shot across the bow" by disputing credit card charges because they cannot be properly verified.  While I have received a total amount in an automated email sent to me from DirecTV, there are no details provided such as movie purchases or taxes paid.

Contributor

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4 Messages

2 months ago

I think there's a possible solution/workaround to not being able to view the correct screens on directv.com for changing packages, bills, etc.

When I spoke with the rep from tech support last week he wanted me to try to use the myAT&T app on my phone to see if those functions worked via that method. I didn't have the app installed and we left it at that.

Last night I did install the app and it worked. You have to login with your directv credentials (for myself anyway) and tap Access and Manage your Directv account (see pic). You'll be prompted again to login to directv's site. It did give me an error msg but I tapped the back button then once I did that and logged in, it showed the screens correctly. I was even able to add a premium channel!

Then today, I logged into my directv account from my computer. The screens displayed properly (see pic)! I hope it stays that way too. 

(edited)

New Member

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5 Messages

2 months ago

rpz,

Lucky you!  We don't have smart phones (unreliable service in our area), and after checking the website with my PC, the problem remains as shown below.

BTW, I have now talked to 13 DTV service reps over the last 19 days with no resolution in sight--they have given up trying to fix the problem, and after 3 promises to mail bill I have yet to receive them.  Worse yet, one agent claimed it was mailed 14-days ago and is either misinformed or lying just to get me off the phone.

As of two days ago, I have begun to dispute DTV billing to my credit card and will continue to do so until the problem if fixed.

Also, it's high time to sever my 12+ year relationship with DTV and switch to fiber optic cable service now that it's available.  DTV customer service is wholly inadequate!

(edited)

Contributor

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4 Messages

1 month ago

Prag,

I understand your frustration. I hope everything works out in the long run for you. I would've switched to another provider but the other family members here are technically challenged. 

You might want to try logging into att.com with your directv credentials to see if it displays the old screens as when AT&T was still running the show. I did that once yesterday. However, after that it redirected me to directv.com whenever I logged in. It might be worth a shot. Good Luck!


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