DirecTV is the worst company ever!

Clearly, there is no guarantee as far as a technician showing up to your house. There are countless reasons for them not coming. This can range from being overbooked, a shortage of technicians, emergencies, etc. The only solution is calling DIRECTV and rescheduling. Even if you had a bad experience, this shouldn’t mean that countless other people should ignore the company.

Technician no-show for whatever reason, then you reschedule. Certainly that shouldn't take 3 hours. The only long part is if you are holding to speak to an agent if they have a bit of a line.

They do NOT deserve for everyone to cancel just because you had a bad experience. You do not have that much worth and control in the world. Regardless of the trouble you individually had, they do value their customers (as much as any company). If you decide not to try another time to call and reschedule, then fair enough. Let's keep this in perspective.

At first I was just annoyed that I lost $173 to miss 5 hours of work for a no call, no show technician. If they would have called me and said “We’re not going to make it today, can we reschedule?” I would’ve been satisfied and would’ve understood completely. A call saying they couldn’t make it is just common courtesy. They didn’t. I was still okay with rescheduling because life happens and I’m a forgiving and patient person. Then I was lied to at least twice during my calls to customer service. They could not tell me a new day and time frame for installation. I was told to just wait at home for 72 more hours and the technician may show up. Well that’s impossible for me and ridiculous that it was a suggestion. I did have two of the customer service people apologize and that’s the ONLY positive thing they did for me after THEY missed our appointment and didn’t even have the decency to reach out after costing me half a day’s worth of pay. They still offered no solutions. And if you guys think this behavior is an acceptable way for a business to treat their paying customers, then I feel sorry for you because you obviously have been mistreated. I’ve never been treated anywhere near that poorly by any other business. If I would have followed their suggestions I would have lost over $700 in pay from taking off of work and I still wouldn’t have TV. 

These are paid shills to make Direct TV look good. You are totally correct, and they are NOT professional. Run away from them as fast as you can. Get internet and stream. Much cheaper and more options. 

@GrayGhost51 

Sorry but that is a flat out lie. I am not a shill, and certainly not paid. I am a customer. Got help many years ago in the forum and I started participating more and more to give guidance to others like I once was.

Jumping on other threads just to attack other posters is a violation of the forum guidelines for appropriate conduct. Let us keep discussions polite and constructive.

Detuch254 & Juniper must be on the DTV payroll

@Ledzepp1977 

Actually, no. We are kind fellow people who wisely spend our free time sharing knowledge with those online (some of them mean and unappreciative like you). We don’t get paid at all and are not expected to post consistently to help. If that’s how you feel about the scenario, then it is evident the DIRECTV Community Forums is not for you. Call DIRECTV and cancel. 

Well said.

@Ledzepp1977 

Your claim is false. I am not on DirecTV's payroll. They are not listed on my Leave and Earnings Statement (LES). On my work clothes it says U.S. Ar...nevermind it doesn't matter. All that matters is I don't work for DirecTV. I am customer on my free time.

We get you are mad about MLB selling off games to other providers (per your other posts). Please don't blame and attack those who have no control over MLB's decision.

Well said.

Well hopefully now you can keep the situation in perspective. Nothing against you being upset by MLB's decision. But attacking anyone around you who is in no way at fault over the situation doesn't do any good. Hope you see better days ahead.

I am done with them as well....there channels are garbage....they disconnected me after I had a payment arrangements already in place....had to pull teeth to talk to a supervisor....plus they charge way to much....so I just let it go....receiver still sitting on my TV stand....maybe I will tear apart cannibalize some parts, wiring......streaming apps is the way of the future! 

@Mitty67 

No TV provider controls the content on the channels. So if they are "garbage" to you then they are not the channels you like. Doesn't make anything wrong with the provider itself, but if they don't have the variety you want then fair enough going elsewhere.

If a legitimate payment arrangement was set before you were interrupted that is absolutely a problem. If over the phone they cannot resolve it, even through the retention department or a supervisor, then file a BBB complaint. In the end though you don't pay you don't get service, they should honor a payment arrangement in the system (assuming the agent who discussed it with you wasn't just saying what you wanted to hear and a payment arrangement wasn't available at the time).

Networks charge TV providers more and more over the years. With everything that causes their operating costs to go up then the TV providers have to follow suit. Just think, you're not paying $0.99 a gallon for gas anymore. Everything has gone up over time.

Streaming apps are an option of the future, but not quit the way of it. That will only change if the nationwide infrastructure of internet is ever upgraded to a stable baseline. As of right now and for a very long time to come, many of us do not have good enough internet (or internet at all) to support streaming-only.

If you cancel then prepare to return the receiver so you don't get a non-return fee (NRF). Assuming it is still a returnable model of course. If you truly are done then call DirecTV and when you get the voice system say "cancel".

Just remember what they "need" to do and what you "want" them to do are not the same thing.

I don't care what these so called do gooders say. They are either employed by Direct TV or brainwashed...Direct TV  promises you one price then the next month it goes up because your  package goes up. What's the sense of telling someone they will have a package for a year at a certain price and then change it? I am tired of calling begging for my price to go down.. If you give your word it should be honored for that year even if the prices go up. They are liars and their programing changes from week to week. In other words they (Edited per community guidelines).. I have had them since  2007 and loyalty is not in their vocabulary...

DTV didn't have the price lock in 2007 and you would be outside it anyway.  DTV only raises the base price annually so any changes you need to check your bills to see what happened.