Directv Logs me out because cannot find my account

AT&T has sold off 30% of DTV and the new partner is moving billing and the website over to them and have taken over the day to day operations.

Hello @Pistonbroke2. Thanks for reaching out to us. Being able to enjoy your service online as expected is our primary goal. 

We will send you a direct message to authenticate your account, verify what's happening with your credentials, and, if it's necessary, escalate this case. 

Jordanesco, DIRECTV Community Specialist.

OK thanks, i haven't seen a DM yet though, will this be an Email ?

No, there is an icon on the top of the page that looks like a square with lines in it (at least with a web browser) that is the DM.

ok i got it and sent reply back with screenshots, thank you.

Nearly 3 Weeks Later and this issue is still not resolved. I cannot log in to DirecTV.com, to even pay my bill or watch DTV online - it's a disgrace how poor customer service is. I cant even cancel, because to do that i have to log in !!!!

Make sure you have a separate login between AT&T and DirecTV. Otherwise if they are the same they might have to completely reset your login for it to work. You are not supposed to log into DirecTV with AT&T credentials now that they have partially split. Those that had a unified login before from when AT&T acquired DirecTV sometimes experience these issues.

Yes they needed to completely reset my Login, which in about 12 phone calls, (2 1/2 hours of which were today), no one has ever been able to. Customer since 2004, appalling service. I have just Called in and Cancelled DirecTV out of pure frustration, not because i don't like the product, such a shame.

There are both system issues and agents learning the ropes with the new co-owner taking over management. There are definitely challenges at this time. If over the phone they weren't able to reset the login, then a BBB complaint would have been the next option to send it higher.

Though watching online is a nice perk, the service is first and foremost by satellite. So I pesonally wouldn't stress about the online watching. But as you've already canceled, safe travels wherever you go from here.