New Member
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3 Messages
Directv Logs me out because cannot find my account
I Have a DirecTV Account through AT&T. When i go to DirecTV to Watch Online, it accepts my ATT credentials but a message says "We Noticed that your account doesn't include TV service" !!!!
It then automatically logs me out, so i cant even start an online help session !!!
shannon02
ACE - Expert
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17.6K Messages
6 days ago
AT&T has sold off 30% of DTV and the new partner is moving billing and the website over to them and have taken over the day to day operations.
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DIRECTVhelp
Community Support
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17.1K Messages
6 days ago
Hello @Pistonbroke2. Thanks for reaching out to us. Being able to enjoy your service online as expected is our primary goal.
We will send you a direct message to authenticate your account, verify what's happening with your credentials, and, if it's necessary, escalate this case.
Jordanesco, DIRECTV Community Specialist.
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Pistonbroke2
New Member
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3 Messages
6 days ago
OK thanks, i haven't seen a DM yet though, will this be an Email ?
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shannon02
ACE - Expert
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17.6K Messages
5 days ago
No, there is an icon on the top of the page that looks like a square with lines in it (at least with a web browser) that is the DM.
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Pistonbroke2
New Member
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3 Messages
5 days ago
ok i got it and sent reply back with screenshots, thank you.
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