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C

3 Messages

Thursday, May 16th, 2024 10:50 AM

DirecTV website error

I can't login to my DirecTV account on the internet - it says "An error occurred while processing your request. Reference #219.xxxx.." (I stream channels over the web.) What to do?

Community Support

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20.3K Messages

1 month ago

Hello there, we're sorry to hear you're having issues while accessing our DIRECTV website. Can you please try to clear the cache and cookies from your Chrome and Edge and let us know how it goes? You can check the following link for the step-by-step: https://www.directv.com/support/article/000066820 


Mohammad, DIRECTV Community Specialist

3 Messages

1 month ago

Hi - It won't let me into "directv.com", and I've tried clearing my cache and cookies (Edge browser) but still the error.

Community Support

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20.3K Messages

1 month ago

Much appreciation for taking the time to perform the basic troubleshooting. It is possible that the issue could be related to device compatibility and the web browser being used. For further details, please refer to the following link: Watch DIRECTV on Your Computer | DIRECTV Support Kindly inform us if this information proves to be beneficial.


Mohammad, DIRECTV Community Specialist

3 Messages

1 month ago

Like I said before, I cannot get into "directv.com"

Community Support

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20.3K Messages

1 month ago

If you're still experiencing difficulty accessing the website after clearing your cache and cookies, please try using a different browser, such as Chrome or Firefox, or a different device, and let us know if the issue persists. Chandria, DIRECTV Community Specialist


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