Dishonest company and poor customer service

DirecTV refused to call Michdig to have underground lines identified. Orders put in wrong and techs refused to connect services with receiving payments at time of installation. Customer service team is not empowered to resolve issues, they will only transfer you to different departments. Supervisors are uninterested in customer issues. Two different techs suggested Xfinity so even the employees aren't happy with the company and its services.