Disputed claim directv

I have been on hold for 45 minutes when the agent finally came online they hung up I am trying to get a disputed claim resolve it has been going on since November I have repeatedly and repeatedly sent correspondence called all to no avail. I am in the process of contacting an attorney if I cannot get some resolve or some kind of action by DirecTV this is the sorriest customer service I have ever encountered on any account. They will not return your call there are extremely long hold times and then for something like this to happen I have more things to do than to spend my time on holding for someone to try to resolve this account I am a loyal customer for over 25 years but I am in the process of trying to redo something because of the lack of customer service and the lack of anyone to try to resolve an account I have a technique to reach the loyalty department there is just no getting through without a hassle and a an extremely long whole time I need a agent to contact me and get this resolved ASAP in addition they are adding a late fee on a disputed claim and have been for the last four or five months that is illegal it is against the law they should know this and this should not be. I will continue to dispute the claim and if my service is interrupted because I pay my regular Bill if my service is interrupted for any reason I will file a (Edited per community guidelines) (Edited per community guidelines).