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New Member

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1 Message

Monday, September 19th, 2022 9:22 PM

Each time I log in, it requires me to create a new password

In the past 2 months, I have logged in three times.  Each time I enter my password, the next screen says it appears I used a temporary password and requires me to enter a new one.  Today, I tried 4 different new passwords, none of which it would accept.  I was finally successful, but honestly don't remember now how I got there.  The last effort required them to send a code to my phone.  I finally had to close the internet tab and tried to log in again.  Please help!!!!

Community Support

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255K Messages

3 years ago

Hi @CBenson we want to check more options to help you access to your account without inconveniences.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

Natalia, DIRECTV Community Specialist

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