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K

New Member

Fri, Apr 10, 2020 2:18 PM

Email or contact information for DirecTV CEO or someone in the leadership team

I need an email address or phone number for someone in the DirecTV Leadership team the President or one of the CEOs

Accepted Solution

Official Solution

Juniper

ACE - Expert

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14K Messages

2 y ago

That info is not available to the public. They do not deal directly with customers. For official support you call DirecTV. Otherwise you post in the forum to get info and guidance from other customers.

2 y ago

Thank You!

Juniper

ACE - Expert

 • 

14K Messages

You are welcome. Sorry it was not the answer you were hoping for.

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New Member

10 m ago

To someone responsible in charge;

 

            My wife and I have been on the phone with your associates for four hours yesterday and three hours today trying to get out final bill. I just wish you could have set in our family room and when through what she has had to endure. Your company tried to charge us for equipment we never received and equipment that we returned by UPS Dec . I have bank statements that we payed for oct and nov bill. Your company took the wrong card number for our Dec. payment so we owed for Dec. We canceled our service on Dec. 28, 2020 and returned your equipment to UPS on Dec. 30.2020. We have payed our bill on auto pay for years. We owe for Dec. and one month for our internet bill. Your employee name Crystal on the phone told my wife we owed 202.76 for Dec. payment on Direct TV  with the comf. #6TC7CLARKO7LXBT. So then Crystal transfer my wife to Josh and he got our directV bill down to 152.00 for the month of Dec. and every month on Nov. 20, 2020. One of you employees mistakenly applied the internet bill to the directv bill. So now what we owe is 152.00 for Dec. Directv bill and 67.49 for the internet bill. Your trying to bill me for Jan. and we cancelled our service on Dec. 28 2020. If you check my account and the recorded phone calls with my wife and your company you would be shocked, surprised and upset. No one should be treated like this. I own two small companies and I would never be able to do business like this. Now I need someone in authority to contact me by phone or email to settle this issue.     Thank You,  James R (edited as per community guidelines)

Cell: (edited as per community guidelines) or email 

(edited)

Varalakshmi

Former Moderator

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15 Messages

10 m ago

Hello @jamesfrangos,

 

Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines http://sm.att.com/b9b8aa02 your personal details will be scrubbed. Have a great day!

Regards,
AT&T Moderator

New Member

10 m ago

I feel your pain. The customer service I’ve received lately is unacceptable. I was promised a discount and instead of giving me the discount as quoted they shorted it by 15 and raised my bill by 15. Then was told the error would be fixed and to call back to confirm and was told that wouldn’t happen. DirectvS customer service is a joke. We were also told we can only cancel on feb 14th. Not before the billing cycle ends. 

shannon02

ACE - Expert

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15.3K Messages

10 m ago

You can cancel at anytime but you will be billed until the end of the billing cycle.

New Member

7 m ago

I need to get a direct contact number for the President  or the direct supervisor over your customer service department. This is an ongoing issue that I really need to get resolved. I would greatly appreciate a phone call at [EDITED per Community Guidelines]  Customer service is an important aspect for most companies these day and I really hope it is for Directv also. 

(edited)

New Member

7 m ago

I need someone who has a regard for customer service to please give me a call . I have an unresolved issue that has been going on for quite awhile and was told by your customer service supervisor that they are as high as I can go and they do not report to anyone higher up which is hard for me to believe! I have worked in a corporate office for 30 years and believe me there is always a higher chain of command. Please call me at [EDITED]. Thank you for your cooperation in this matter. I will also be contacting the BBB regarding this issue.

[EDITED per Community Guidelines]

(edited)

TexasBrit

ACE - Expert

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13.4K Messages

7 m ago

Since we don't know what the issue is it's difficult to advise. 

Juniper

ACE - Expert

 • 

14K Messages

7 m ago

@Upset01 

The company president's phone would not be available, not even to most agents as that is kept under tight control for internal use only. Sorry but direct numbers are not for customer use. Just because there is a "higher chain of command" doesn't mean you get to speak to them. Your working in a corporate office does not dictate how DirecTV operates.

A BBB or FCC complaint goes to the corporate level and usually results in contact back. So that is already going higher up as you intend.

This is a public forum, so per the forum rules please remove your phone for your privacy and protection. If you were to explain the issue perhaps the community could offer guidance.

New Member

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7 Messages

4 m ago

When I first started having a problem with DirecTV (ATT) I thought I could not be the only one that ATT is "messing with." Based on what I have read here, it is obvious that I am not alone. I have been trying to resolve a billing problem with ATT for OVER ONE YEAR. I have contacted FCC and BBB and the response they get is that the charges are justified. I have provided them with MY documentation indicating the charges ARE NOT justified. The "AT&T Office of the President" aka Customer Service, aka Complaint Department is the most unknowledgeable, rude, uninformed, antagonistic, etc. etc. They only talk, they do not listen. When you provide them with a recap of THEIR information, they can not find it in their records. Enough complaining. I AM NOT GOING AWAY. I can afford to pay them what THEY say I owe, however, principles live in my house (unlike DirecTV (ATT), and MY principles dictate that I will go to my grave with the financial destruction they have created for me.

TexasBrit

ACE - Expert

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13.4K Messages

4 m ago

If you care to tell us what is the issue we might at leasgt be able to tyell you why directv think the charges are justified.

New Member

 • 

7 Messages

4 m ago

Condensed version is that they automatically withdrew funds just before I cancelled service. I cancelled service and stopped payment of the funds (because payment is made in advance) since I wasn't going to use it, why should I pay for it? When they got notice of the stop payment, they turned me in for collection.

New Member

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7 Messages

4 m ago

I just sent an e-mail to the CEO. Waiting to see if it makes a difference.

sandblaster

ACE - Expert

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1.3K Messages

4 m ago

I cancelled service and stopped payment of the funds (because payment is made in advance)

Payment is not made in advance, at least it is not and has never been for me. My bill cycle actually starts on the 1st. My bill for August isn’t due until near the end of the month.


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