Contributor
Fedex Return of Equipment Extremely Slow
Will DirecTV /ATT penalize me for Fedex being extremely slow to get my return items there? My service ended 8/29/19, I didn't receive the return kit until a few days later, and I dropped it off 9/5/19 The tracking showed it to be departing Southaven MS two days ago and no updates have been posted. I'm worried that I will be told the equipment was not returned in the 21 day timeframe. The wording for their return policy is:
| If your equipment is not returned and received by AT&T within 21 calendar days of your Service Disconnect Date your account or credit card on file will be subject to a non-returned equipment charge of $135 per HD or DVR receiver and $45 per standard receiver. |
I can't imagine how they can fault the consumer if the shipper they choose to use is slow to deliver when it was given to the shipper in a timely fashion. Has anyone had a problem like this?
shannon02
ACE - Expert
•
21.1K Messages
6 years ago
Boxes are to be returned using the postal system AFAIK. If you take the receivers to a UPS/FedEx store they are scanned into the system and it doesn't matter how long it take to get back to DTV.
While DTV will charge you the NRF it will be reversed when they receive it.
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