First Look Beta Testing acct not working

Hello. When my old team signed up for the First Look employee testing program, we were advised of 2 things:

- once testing finished, the Osprey stb was out to keep and continue using like normal

- the account would remain active as long as it was used once in 90 days; employment status wouldn’t affect the account status.

My acct stopped working on 10/31 and I’m trying to get ahold of someone to get it reactivated. I attempted to reach out to the team who generated the account to no avail. I spoke with Comp Account Audits and they verified the account had been closed and only the team who initiated it can reinstate the account. The agent also verified the email I have for that team is still active and in use.

Im at a point that I can’t continue without additional assistance or direction.