It can take some time as they have to research the issue and it is first come, first served with any other disputes being handled.
Or are you saying you submitted the fraudulent account dispute before posting the question? If so, and it has been more than 2 weeks, I would call the number in your confirmation email. Otherwise, resubmit the dispute.
Juniper
ACE - Expert
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22.9K Messages
3 years ago
www.directv.com/notmyaccount
That submits it to the Identity Theft Team/Fraud Department.
(edited)
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dlundi526
New Member
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2 Messages
3 years ago
Already submitted - no action taken
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Juniper
ACE - Expert
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22.9K Messages
3 years ago
It can take some time as they have to research the issue and it is first come, first served with any other disputes being handled.
Or are you saying you submitted the fraudulent account dispute before posting the question? If so, and it has been more than 2 weeks, I would call the number in your confirmation email. Otherwise, resubmit the dispute.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Here are more steps to take in case of identity theft.
Thanks, @Juniper for your quick response.
In case any further assistance is needed or questions, just let us know. We are here to help!
Luisa, DIRECTV Community Specialist
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