New Member
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3 Messages
Fraud
I am so tired of every time I have a service on my directv that I receive a follow up call from someone offering me an offer to receive 50% (percent) off of my bill for 6 months.. they have my account number, my address and evidently my phone number and the amount of my bill.. and when I block them they call from other numbers.. !!! Please do something about this matter. I hope that some one really sees this.Thank you!
sandblaster
ACE - Expert
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2K Messages
4 years ago
There isn’t anything Directv can or will do about those calls. How they are getting your account and bill information is concerning but still not anything Directv can do about it. Your best defense is to quit answering such calls. Answering them just leads to more calls.
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shannon02
ACE - Expert
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21.3K Messages
4 years ago
How can any company stop someone anywhere in the world from calling,texting or emailing you?
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Dawn2gm
New Member
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3 Messages
4 years ago
Is it possible thatthey could start by helping customers by putting out a notice on our bills along with the other information or send an email to customers of this fraudulent activity so they will know what’s happening and we are not here fending for our selves against predators.
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shannon02
ACE - Expert
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21.3K Messages
4 years ago
DTV sent these to all receiver in late 2020.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hi @Dawn2gm thanks for reaching out.
We understand your frustration. Please help us protect your information by periodically changing the passwords on your online services, also avoid sharing any kind of information about your services.
We have some tactics to recognize and prevent phone scams, we appreciate you help us reporting this calls.
Feel free to contact us if you need support in the future.
Katherine, DIRECTV Community Specialist
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Dawn2gm
New Member
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3 Messages
4 years ago
Thank you. Evidently I didn’t see it.
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