Gift card

Did you meet ALL of the eligibility requirements? These are stated in the sales confirmation email.

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@Twsocks wrote:

I punched in the number for my gift card and it says disqualified. I’ve never received any how can it be disqualified ???

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You can also check with the Reward Center

https://forums.att.com/t5/DIRECTV-Account/DIRECTV-Billing-and-Rewards/m-p/4877114#M3325

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@Twsocks wrote:
Yes

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That's good. Then you need to contact the Reward Center. See link in post above this one. 

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@Twsocks wrote:
I tried that but it’s Monday-Friday

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Then you'll need to call on Monday.

Yes 100%