New Member
global fraud department
Apparently my savings account that I pay all my bills with is flagged in the "fraud" department and will not allow me to make a payment with it. After being transferred around customer service for HHOOOUUURRRSSSS and supposedly "transferred" to the fraud department where my call gets disconnected, I was finally given a number, which supposedly is the fraud department. I have been on hold for AN HOUR with not even so much as someone picking up. I have only had this service for a few months, and I have been dealing with this since I became a customer. I CAN NOT WAIT for this contract to be up so I can go back to Dish Network. Does anyone have a number that I can talk to someone and get this crap resolved?
DIRECTVhelp
Community Support
•
255K Messages
4 years ago
If you are having issues with the payments not posting on your account, here (http://sm.att.com/d4818ecd) you can find information on the most common issues and you'll also find a form you can fill out so we can research what happened with your payment.
Heads up! Some accounts might be restricted from receiving payments through checking/savings accounts depending on the payment history. For instance, if previous payments were reversed, declined or delayed, the restriction would apply.
In case you'd like to speak directly with the fraud department, please feel free to reach them at (888)466-9635.
If you need additional help, please let us know.
John, AT&T Community Specialist.
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