GREAT Customer Service

We have been with Direct TV for 15 years. Today is the first time we have EVER got really good customer service trying to lower our bill. 

I spoke to Melisha agent ID MN503C - she was WONDERFUL. She was PLEASANT, easy to understand, HONEST, and helpful in lowering our bill back to a reasonable level in MINUTES. I did not have to WAIT on hold or be transferred 5 times. To say the least, ATT/Direct TV needs to retain her whatever the cost. She also noticed we are not using WIFI to get more options. Just wow!

Our account number Frost account ending in 3313 Pottsboro, Texas

I wish all agents were as knowledgeable and pleasant!!