New Member
•
1 Message
How can I access my DirecTV account?
Every time I try to login my account, I get directed to my mobile AT&T account. This is frustrating as it has resulted in my services being disconnected twice! I need to see my Bill and Pay my satellite bill instead of adding credit to my mobile bill… not to mention that it doesn’t seem to recognize anything I put in so I’ve ended up resetting passwords multiple times trying to get in.
Accepted Solution
detuch254
ACE - New Member
•
5.2K Messages
2 years ago
Go here and choose DIRECTV to pay your bill without needing access the online account:
https://www.att.com/acctsvcs/fastpay
As shannon02 stated, since AT&T and DIRECTV are two separate companies, all of your account management for satellite that used to be on the AT&T side has transferred to the DTV side. During this process, accounts are becoming unable to access, there is difficulty in viewing bill, you cannot change programming ( package) online, and managing/viewing receivers often does not work. No one here knows when the issue will be fixed for those who currently have it, but it should be no more than three months hopefully.
For the time being, if you’d like to go over your bill, call DIRECTV (number in my greeting below) and say ‘billing’ to the agent.
0
shannon02
ACE - Expert
•
20.4K Messages
2 years ago
AT&T sold off 30% of DTV and the new partners are moving the website and billing to them.
0
0