Contributor
How do I contact a district or regional manager
I have had a problem with my billing. I do not particularly want to leave AT&T as I have all of my accounts with them, however 3 chats and 3 calls I have not been given accurate information. Went to the local store today. Associate was not very helpful. I would like to speak with someone before canceling all 3 of my accounts altogether and need to do so today. Thank you so much for any assistance. My local store is Gastonia, NC on Cox Road.
Catherine [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
mdram4x4
ACE - Master
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6.5K Messages
5 years ago
call back to the 800 number
say cancel at the prompt
this will get retentions
they are the most helpful branch of cs
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CReid1406
Contributor
5 years ago
I will try that. However calling the toll free customer service, although it has gotten me great service...all six times, the changes promised have not happened, which is why I went to the company store. After the treatment I got from the store associate, I decided to try to get someone else local. Like I said, I do not want to cancel, but they are not giving me much choice. I will try getting in touch with someone in Retentions.
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mdram4x4
ACE - Master
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6.5K Messages
5 years ago
directv does not have a company store
att owns directv, but the stores are third party resellers
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CReid1406
Contributor
5 years ago
Thank you for the reply. I was (to a certain extent) able to resolve my billing issue, however the reason I wanted to speak with a district or regional manager, was not my billing issue per se, it was the behaviour of the store associate I encountered. I am quick to contact a supervisor when I get excellent customer service. Not so much with when I have bad customer service, however sometimes, it is to their advantage....for customer retention, to be able to retrain an offensive associate.
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Tasharolle
New Member
3 years ago
I am very upset with Att Customer Service. I was told a lot of lies from Cancellation department. My trade in phone was lost. I mail December 1,2020 and call on December 20, 2020. I was told my phone was quarantine for Cov19. I call back January 2021 and still no phone found. I was also promise a gift card of 325. I didn’t get the gift card.
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shannon02
ACE - Expert
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20.3K Messages
3 years ago
This is the DTV satellite TV forum and has nothing to do with phones.
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