5 Messages
How do I purchase online?
The direct TV website appears to be broken. I tried to purchase your service online through multiple different computers, iphone, ipad, and windows 11 laptop. Each time I get a 'validation errors' message and your website never lets me complete the purchase. I tried with three different credit cards on each device and still no luck. I tried contacting your via chat, but you still could not help.
I do not want to call in. Please help me purchase onilne.
DIRECTVhelp
Community Support
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254.7K Messages
3 days ago
Hi, @mandrews79. Thanks for your interest in getting our service, and we're sorry you can't complete the process online. If you haven't yet, please clear cache and cookies then try again. Let us know if it helps. Rizza, DIRECTV Community Specialist
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mandrews79
5 Messages
2 days ago
Hi Rizza, that did not help. I'm now getting a message that says "Oops! Something went wrong! Please try again later." Been saying that since yesterday. Any other help is appreciated. I'm using Chrome with no ad blockers. I cleared my cache, and got the same message.
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DIRECTVhelp
Community Support
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254.7K Messages
2 days ago
Thanks for trying. Please reboot your modem/router, then attempt again using another browser or try using an incognito tab (private browsing). Let us know how it goes. Rizza, DIRECTV Specialist
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shannon02
ACE - Expert
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20.9K Messages
2 days ago
If you are using a VPN turn it off.
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mandrews79
5 Messages
1 day ago
Reset my modem and router and tried using the incognito tab. Still did not work.
I do not use a VPN. Never had a problem with signing up for YoutubeTV or Sling.
I noticed that I was charged a dollar from ATT on one of my credit cards…
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DIRECTVhelp
Community Support
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254.7K Messages
1 day ago
Please try using another device with a browser to sign up (e.g., PC, tablet, or phone). Inform us of any updates. For AT&T billing concerns, please contact them here https://www.att.com/support/contact-us/ Kesiah, DIRECTV Community Specialist
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shannon02
ACE - Expert
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20.9K Messages
1 day ago
They have.
AT&T no longer owns DTV.
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mandrews79
5 Messages
14 hours ago
Tried logging in through my laptop this morning, still no luck. Still get the same message "Oops! Something went wrong! Please try again later."
@shannon02 "They have" what?
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DIRECTVhelp
Community Support
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254.7K Messages
13 hours ago
We have no known issues with our website. Please contact DIRECTV at 800-531-5000 to get help with completing your order. Charles, DIRECTV Community Specialist
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mandrews79
5 Messages
12 hours ago
Well you do now. I tried calling in a few days ago but was on hold for over 10 minutes and gave up. You can call me if you'd like. I'm pretty sure you have my number it's tied to this same email address.
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DIRECTVhelp
Community Support
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254.7K Messages
10 hours ago
We've sent you a DM so we can further assist you. Charles, DIRECTV Community Specialist
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shannon02
ACE - Expert
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20.9K Messages
10 hours ago
AT&T sold off 30% of DTV a few years ago then sold the rest late last year with the closing in Oct. Sorry DTV rarely calls you.
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