How I file a complaint against AT&T and drect TV

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@ericmervin7 wrote:

I was stopped by lady in Walmart asking me who was i with as far as TV and internet provider I told them spectrum they asked me how much I told them a hundred and sixty a month the lady did some math and told me that she can get me Internet and TV for $120 a month come to find out my bill was 220 and when I called they said that was because of the usage of Internet never had that problem with Spectrum so I was like that's okay I would like to cancel. Then lady  told me that I was in a contract I was like hold on I asked tothe ladylady before I signed up for this if there was a contr can I cancel anytime and the lady told me yes I could cancel anytime.So now  she tells me im in a two years contract. So I ask to speak to somebody I could complain to and everybody just keep on talkin to me like they're robots just repeating what the person said before not understanding or hearing what I had to say. Now I am Fair I can understand if I never asked and she never told me and I just signed up that was my fault for not asking. But I did ask I asked the lady can I cancel anytime this is not a contract right she said no you can cancel at any time so I said okay let's do it. I do not like the fact I was lied to and coerced into  a contract when I asked Pacific questions and Pacific answers that was not correct that is not cool.

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Ahhh yes, yet another clueless Walmart sales rep. Sadly those folks are NOT AT&T/DirecTV employees. They work for third party resellers and often say anything to close a deal. Either they're clueless, or they just make up stuff. Either way, the only document that matters is your actual Order Confirmation with your installation. That document specifies any new customer discounts and contract terms. DirecTV only gives you 24-hrs to cancel. 

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@ericmervin7 wrote:
I didn't even sign anything then that stated any of that

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Did the installer have you sign it?  

Somewhere along the line, you should have gotten an Order Confirmation.