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New Member

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1 Message

Fri, Mar 25, 2022 7:37 PM

How to lower my bill

I’m looking for options to lower my current bill other than cancelling service all together.  What options if any do I have?

Accepted Solution

Official Solution

Juniper

ACE - Expert

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16.6K Messages

6分前

Review your channels and see if what you enjoy is in a lower costing package to begin with. Verify you don't have any optional services you are not using.

When you call DirecTV, you can certainly ask if any discounts might be available. Be aware they might not be, and even if there are any that they are temporary. Always plan for the regular cost.

New Member

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1 Message

3分前

Why is my bill inconsistent, I need to speak to someone, this has happened several times, for no reason, nothing has changed with my programing???? Way too much money to watch TV

(edited)

detuch254

ACE - New Member

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2.1K Messages

3分前

@pbeacon1 what is your current programming package (include add-ons as well), how many receivers do you have, and what are each of the receiver models?

Usually, this occurs after one year of your contract. There is a jump in price after the first year. However, this only applies to customers who have subscribed recently (one year). 

Juniper

ACE - Expert

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16.6K Messages

3分前

@pbeacon1 

If your bill is inconsistent, compare them side by side. What exactly is different?

Outside of the annual price adjustment (per increasing costs from the networks), the bill should be steady. Any discounts are temporary, so when they end you would naturally see a change (especially if you had discounts ending in different months). Also check for any one-time charges, like PPVs.

This is a public forum of other customers. If you share the details of your bill or even screen shot (no personal info of course), then we can provide guidance to help clear this up.

But to speak to someone, then you have to call customer support as always.

Anyways, your bill hasn't change for "no reason". There is one, which reading the bills in full should explain.

(edited)

New Member

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2 Messages

3分前

I call them every 6 months and ask for customer retention. We’ve been with them for 15 years and they always offer a discount. Usually about $60 a month. For the last 2 years they offered the discount for a full 12 months. So just ask. 

Juniper

ACE - Expert

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16.6K Messages

3分前

@lingig 

You are fortunate then as they did a hard pullback of discounts. They are temporary perks, not something you are supposed to have always. And $60 off is about the cost of their 2nd lowest package, which is certainly too much to get on a regular basis. That is exactly what they are addressing. They are a business, not a charity. Your 15 years means nothing if they are losing money on you because of too many credits given.

However, the lowering of bill discussion was a few months ago. The latest poster who stumbled onto this thread has an issue with their bill not being constant and trying to figure out why. It is possible that discounts ending could be part of it. But they are asking about a bill that doesn't make sense and isn't consistent. Trying to add discounts would further complicate matters as that would ensure their bill does fluctuate as discounts are not permanent.


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