Impossible to get to alive person to CANCEL during COVID

Our household has lost an income source during the pandemic, I can't pay DirecTV bill so it got disconnected today (despite the claims that there will not be service disconnects during COVID). To stop the bleeding, for 2 days I have been trying to get to a live person to cancel the subscription. Cust service I spoke to after over an hour hold said they CANNOT HELP ME and transferred me to a line with no tone, probably on purpose, so I would hang up. My total wait time is currently 2h 58m.

DirecTV customer abuse practices were always famously atrocious - no company deserves to burn down in this stock market crash more - but to ensnare and squeeze people for overpriced TV subscription while they are losing their homes and livelihood is the ultimate level of depravity.

DO SOMETHING to redeem yourselves DirecTV - you are dying out anyhow ! How easy would it be to put an 'unsubscribe" button to the account page if you were not a bunch of greedy pigs....