Is AT&T Have an Implicit Bias Against Women?

I have spent the past four days trying to transfer a DirecTV account from my ex-husband's name to my name, including a three hour plus phone call today, two plus hours on the phone yesterday, a one and half hour chat, a wild goose chase to two stores during the coronavirus crisis on the (mistaken) advice of a DirecTV rep, to accomplish this simple task. I have been told to fill out the "transfer of billing responsibility form" by multiple reps, but this is only for wireless customers. I have also been told that, by a supervisor, in tech, that since the account dates to 2003, I can keep the two boxes in my home, and start a new account, but then sales told me otherwise. I have been told by multiple reps to just keep the account in my ex-husband's name, as if that were an option. There is no logical reason why I cannot keep the DirecTV boxes that are in my home already. I have been told that this could be done if I were a "surviving spouse," but not an ex-spouse. I fail to see any logic behind this policy. It reeks of misogyny. I would imagine that a majority of household with hetero(Edited per community guidelines)ual couples have the husband's name on utility and cable accounts. What up DirecTV? This is not the 1880s.