Contributor
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5 Messages
Is there any way to connect to US-based support?
No disrespect - my hearing is bad and it's really difficult to understand any kind of accent.
Contributor
•
5 Messages
No disrespect - my hearing is bad and it's really difficult to understand any kind of accent.
detuch254
ACE - New Member
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5.2K Messages
2 years ago
Yes, usually you can reach a more educated agent by calling DIRECTV and saying ‘cancel’ to the robot. That will send you to the retention/loyalty department.
Unfortunately, there definitely isn’t a guarantee of what agent you will get though. It’s only a higher chance of getting an agent from the US.
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