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New Member

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3 Messages

Sunday, September 12th, 2021 8:43 PM

Issues logging into sunday ticket

Try logging on to Sunday ticket - redirects me to ATT. Enter in my credentials. Says my credentials are wrong. Try resetting my password. Doesn't work. Paying to watch a game today and I can't watch it!!!!! HELP!!!

Community Support

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255K Messages

4 years ago

Hi @watcher, thank you for reaching out, we are here to help!
 
Quick question, do you have an NFL Subscription as a standalone service or as part of your DIRECTV Satellite service.
 
Could you also confirm the website, browser and device you are using to stream the service, please?
 
Hope we can hear from you soon.
 
 
Mayra, DIRECTV Community Specialist

New Member

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3 Messages

4 years ago

We have an NFL subscription as a standalone service. On my computer I'm using Chrome and login through https://nflst.directv.com/

On our TV, we use appleTV and login through the app.

It was very frustrating to not be able to watch games we paid for yesterday. Thank you for your assistance..

New Member

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3 Messages

4 years ago

is there a way to speak with a live human being about this issue???

Community Support

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255K Messages

4 years ago

Hi @wthatcher, thank you for reaching out again with all that information!

 

It will be necessary that you make sure that your AppleTV is a 4th generation or 5th generation 4K, in order to be able to watch games using your  NFL SUNDAY TICKET standalone service.

 

Feel free to click here to find some more help and additional information about the https://direc.tv/2Y0RyID.

 

You can also call our specialized team at (888) 778-8806 (Monday-Sunday 8:00 a.m. - 3:00 a.m. ET). 

 

Thank you,

 

Mayra, DIRECTV Community Specialist. 


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