Contributor
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13 Messages
Manage account
Anyone else having problems managing their accounts on the website/app, when you want to add programming or add ons?
Thanks,
David
Contributor
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13 Messages
Anyone else having problems managing their accounts on the website/app, when you want to add programming or add ons?
Thanks,
David
DIRECTVhelp
Community Support
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21K Messages
3 months ago
Hi, David. We're sorry you're having issues managing your online account on both the website and app. Are you getting any error codes or messages? Carissa, DIRECTV Community Specialist
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cousindave
Contributor
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13 Messages
3 months ago
There is no error message. The page just won't load.
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DIRECTVhelp
Community Support
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21K Messages
3 months ago
Thank you for sharing this. Have you attempted to delete, reinstall the DIRECTV App and clear the website browser cache? Alternatively, you could experiment with a different browser and private window. Please inform us if any of these solutions prove effective. We value the dedication you have shown in addressing this matter.
Charles, DIRECTV Community Specialist
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detuch254
ACE - New Member
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5.2K Messages
3 months ago
Have you ensured that you are not connected to a VPN, that ad-blockers are turned off, etc? Also, try using a different browser, different device, or try accessing the website over a cellular connection rather than your home Wi-Fi.
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cousindave
Contributor
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13 Messages
3 months ago
Alas, all these fixes are ineffective. I appreciate your help. It used to work before, and now it stopped. :( David
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detuch254
ACE - New Member
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5.2K Messages
3 months ago
Are you able to access the DIRECTV login site to put your information in? When exactly does the site become unresponsive (at what point of the log in process) ?
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DIRECTVhelp
Community Support
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21K Messages
3 months ago
We appreciate your efforts with the troubleshooting steps and we're sorry it's still not working.
Please let us know the type of device you're using to access your online account. Have you tried using a different device? We don't have a widespread issue related to this matter and would like to investigate this further.
Charles, DIRECTV Community Specialist
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billzebub
Contributor
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6 Messages
3 months ago
I'm having the same issue. The only page that won't load is the manage my programming page. All of the other pages load. I have used 2 different browsers on my windows computer plus my iPad and iPhone.
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cousindave
Contributor
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13 Messages
3 months ago
I don't want to be a dead horse, but I tried three different popular browsers, and the section where it says "manage my package' won't load up. I'll just be resigned to have an unmanageable account, and just suffer in silence.
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DIRECTVhelp
Community Support
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21K Messages
3 months ago
We apologize for the inconvenience you're experiencing when trying to manage your package. Please try clearing your cache and then sign back in. Let us know if this resolves the issue.
Carryl, DIRECTV Community Specialist
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billzebub
Contributor
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6 Messages
3 months ago
These fixes don't work. You keep repeating them and they are useless.
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merlin88merlin
Mentor
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172 Messages
3 months ago
I had that problem till I changed browsers. used DuckDuckGo browser. Usually for me, chrome or duckduckgo browsers work when others seem to block pages.
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