Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

G

New Member

 • 

1 Message

Monday, March 6th, 2023 6:55 PM

MLB Extra Innings Account Link Fail

I have the MLB Extra Innings Package (can see it on my account page at DTV).  When I try to link to MLB.com, I get the following:

We were unable to verify your subscription access with DIRECTV. Please try again. If the problem persists, please contact your provider's customer support.

Customer Service Code: VALIDATE_INVALID User Not Entitled For Adobe Resource [ADOBE_MLBTV]

ACE - New Member

 • 

5.2K Messages

2 years ago

I recall others also having this issue. I believe it is an authentication issue with both sides ( MLB and DIRECTV) so I suggest you get in contact with both to let them know of the ‘bug’.


NEED HELP?