New Member
Movie Purchased
I purchased a Movie on 02/11/20, Frozen II for $22.99, and it has disappeared from my purchases. I was told just to click on the movie, and I would not be charged again. I have selected the movie on 03/26/20 and 03/31/20 and was charged $5.99 both times, which I should not have. I need someone to explain to me why I have to rent when I have already purchased. I need to be refunded the two recent charges and someone tell me why my purchased movie is not staying in my purchases.
DIRECTVhelp
Community Support
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255.1K Messages
5 years ago
Hi @totalrecall14.
Thanks for reaching out. To ensure you get the assistance you need as quickly as possible for your billing concern, we encourage you to contact our chat or voice support teams for assistance. Simply choose your product, and then scroll down to the bottom of the page for a chat live link.
Our teams can assist real time, and there won't be a delay in response, which may occur in forums.
Aminah, AT&T Community Specialist
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sgtv135
New Member
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1 Message
5 years ago
I’m having the same problem This morning with Frozen 2! And if it were easy to get in touch with Direct TV help center I would have done that except I’ve been on hold for an hour
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