Contributor
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5 Messages
Multiple homes and equipment
I have a primary residence in Phoenix and a summer home in Colorado. I have dishes at both locations but have been taking my Phoenix DVR, video bridge and 3 mini Genies to Colorado when the snow melts. I then call and have my service address changed. Has worked for 5 years but during a call with Direct TV, she told me I could have one account and another service address. I could put Phoenix on hold and activate Colorado and vice versa. My question is can I get set up a service call in Colorado to have a Direct TV technician bring equipment and set it up, DVR, Video Bridge and Genies at no cost? I am tired of transporting everything back and forth. With You Tube getting the NFL Sunday Tickets, I am thinking of changing. Been with Direct TV for over 20 years and like the system, but it is not multi home friendly.
Accepted Solution
detuch254
ACE - New Member
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5.2K Messages
2 years ago
Interesting. As I recall they haven’t offered that in awhile. Granted, of course, that agent was knowledgeable on the topic and knew what you were referring to.
It could also be the nature of your account and perhaps the package or receivers.
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Accepted Solution
litzdog911
ACE - Sage
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46.1K Messages
2 years ago
Just got off the phone with the Moving Department with Direct TV and they said I could still take my equipment from Phoenix to Colorado and put in a change to my Service address to get the local channels, as I have done for the past 5 years.
Make sure they don't charge you for the "Movers Connection".
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
No. DIRECTV is only meant for one location.
What you are doing right now (transporting equipment) is the best feasible way to get it done. I’m surprised you are still somehow able to change your service address over and over again as that stopped some time ago.
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litzdog911
ACE - Sage
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46.1K Messages
2 years ago
Once upon a time, DirecTV was more willing to change your "service address" in situations like this. Those times have passed.
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zzonner
Contributor
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5 Messages
2 years ago
I appreciate everyone input. But I have questions. Why did customer service tell me what I posted above just today? I changed service from Colorado to Phoenix just last month. How does the RV program work? Looks like I’m headed to You Tube. And it’s at least half the price.
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litzdog911
ACE - Sage
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46.1K Messages
2 years ago
If you're used to DirecTV and are considering switching to a streaming service, consider DirecTV Stream.
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shannon02
ACE - Expert
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20.6K Messages
2 years ago
DTVs RV service allowed you to access the DNS channels that carried the nationwide feed from the major networks until the FCC allowed the the law to expire so there is no access to those channels anymore except some places that DTV payed the network extra to carry them, don't know if there is an RV program anymore.
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zzonner
Contributor
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5 Messages
2 years ago
I appreciate your comments. Being with Direct TV for over 20 years I have empathy for the employees, especially through the AT&T debacle. I did speak with the Cancellation Department and she was emphatic about what she told me. So much do I felt compelled to reach out through the Forum. Sounded too good to be true. With the NFL Ticket I have been spending almost $3000 a year for their service. Over 20 years that’s near $60.000. You’d think one might get special consideration, but I guess that’s too much to ask. Hope they survive.
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zzonner
Contributor
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5 Messages
2 years ago
Just got off the phone with the Moving Department with Direct TV and they said I could still take my equipment from Phoenix to Colorado and put in a change to my Service address to get the local channels, as I have done for the past 5 years. They do it all the time. I checked my past bills for taxes and they do change from Arizona to Colorado depending on the service location. I quizzed her very hard and conveyed what you have told me and she assured me she does service locations changes all the time. I am either 100% in Arizona or 100% in Colorado at the time I change. I do not access the service from any state I am not in.
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shannon02
ACE - Expert
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20.6K Messages
2 years ago
Just to make sure AT&T/DTV only allows 1 free Movers order per year and charges $199 after that, Unknown if the new owners has changed this.
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zzonner
Contributor
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5 Messages
2 years ago
I have changed mine twice a year for the past 5 years with no charge. I don’t do it through Move Department, just Customer Service.
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shannon02
ACE - Expert
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20.6K Messages
2 years ago
All we know is that AT&T stopped allowing changes of the service address without a move order a few years ago, how you where allowed to do it is unknown.
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