New Member
Name change on account
I have direct tv through AT&T. The account is in my husband’s name. Recently, he died. I want my name on the bill, so I don’t have to see his name on the mail. After a total of at least 3 hours, and countless phone calls, I am told the only way this high tech company can change that name is if I drive 80 miles to a specific office and show them a death certificate. This hardly seems possible to me.
skeeterintexas
ACE - Expert
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28.3K Messages
4 years ago
In all fairness, you do have to provide proof that the account holder has passed.
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Cjbm1957
New Member
4 years ago
And I would be happy to fax or mail them that, but they will not allow it.
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skeeterintexas
ACE - Expert
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28.3K Messages
4 years ago
As someone who has dealt with this issue (my husband passed in 2017), here's what I would do: Compose a letter with all pertinent information and mail it along with a CERTIFIED DC to Corporate headquarters. You can Google for that address (hint: The Dallas Cowboys play in AT&T Stadium).
If going to corporate store is not possible, I see no other way to handle this.
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