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C

New Member

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2 Messages

Tue, Nov 2, 2021 8:41 PM

NBA League Pass not working on NBA app

Recently purchased NBA league pass via DirecTV, it is working just fine on the TV. But when I try to watch games on the NBA app on both mobile and on the computer, after logging into DirecTV as the TV Provider the NBA app does not acknowledge that I have League Pass. I have been emailing with the NBA League Pass people for a full week getting absolutely nowhere, to whom should I talk to resolve this issue the fastest?

DIRECTVhelp

Community Support

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13K Messages

2 m ago

Hey @Cjenkins67! Here to help with your NBA League Pass issue.

 

 

Let's try activating your NBA League Pass Broadband subscription on your computer, so you can start enjoying!

 

Hope this helps! Let us know if you need anything else.

 

 

Juan, DIRECTV Community Specialist 

DIRECTVhelp

Community Support

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13K Messages

2 m ago

@pharmhound, we're here to help!

I will provide you the steps to make sure you can gain access to the NBA League Pass:

1. On your computer, go to
https://direc.tv/3mmpIil.
2. Sign in to your
https://direc.tv/3BpYduR account or create an https://direc.tv/3BpYduR account if you don't already have one.
3. Select DIRECTV as your Television Provider.
4. Use your myAT&T account email address and password to sign in.
5. If you see a confirmation message, you're done.

Let us know how it goes.

Santiago, DIRECTV Community Specialist

New Member

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9 Messages

2 m ago

Tried that. Your first link takes me to a page that says "content unavailable" so I'm unable to authenticate.

DIRECTVhelp

Community Support

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13K Messages

2 m ago

No worries. Send us a screenshot of what you're seeing in a DM. 

New Member

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9 Messages

2 m ago

Not sure how to do a DM in web chat but here's a screenshot
DIRECTVhelp

Community Support

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13K Messages

2 m ago

Thanks for sharing that screenshot. Please clear the cache/cookies on your device and let us know if you're still getting the "content unavailable" message.

New Member

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9 Messages

2 m ago

Cleared cache/cookies and got the same message.

DIRECTVhelp

Community Support

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13K Messages

2 m ago

Thanks for that information, @pharmhound. We will continue to research this matter for updates and best resolution. Thanks for your patience! 

 

-Jordan, DIRECTV Community Specialist

New Member

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9 Messages

2 m ago

Thanks. Will the updates and resolution be provided in this thread? I'll need to consider other options if this isn't resolved by the weekend.

DIRECTVhelp

Community Support

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13K Messages

2 m ago

@pharmhound, yes as soon as an update becomes available, it will be shared via this thread for you.

 

This conversation has been marked private for your security.

 

-Jordan, DIRECTV Community Specialist

DIRECTVhelp

Community Support

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13K Messages

2 m ago

Hello, @pharmhound. Thanks for your patience!

 

Please refer to NBA LEAGUE PASS Sign-in

 

Let us know if you have access.

 

-Jordan, DIRECTV Community Specialist

shannon02

ACE - Expert

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15.6K Messages

2 m ago

This post is not private.

New Member

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2 Messages

2 m ago

I am able to get into the DirecTV account on the NBA app, there are problems on your end authenticating that I actually have League Pass Resulting in the App not granting access to it.

DIRECTVhelp

Community Support

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13K Messages

2 m ago

Hey there, Cj. We're sorry to hear you have been experiencing these issues, please meet us in DM and let us know which device you are on so we can take a closer look! ^KaitlynH

New Member

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1 Message

2 m ago

I’m actually having the exact same problem. I’m able to connect to my DIRECTV account in the NBA app on my Apple TV but it doesn’t recognize that I have a league pass subscription. The same thing happened for weeks last year until it just fixed itself somehow


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