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New Member

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2 Messages

Sat, Jul 2, 2022 8:27 AM

Need to speak with chat help desk but button does work

 Need to speak with chat help desk but button does work on app or web.

Have ultimate package but am paying 193 monthly and not receiving any premium channels except showtime.

Accepted Solution

shannon02

ACE - Expert

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16.8K Messages

3 m مضت

It only works when there is someone available.

New Member

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2 Messages

3 m مضت

Oh, ok, understood. Thank you!

DIRECTVhelp

Community Support

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16.4K Messages

3 m مضت

Hey @bjborgfeld, we want you to enjoy your favorite programming at the highest quality. 

Let's meet in a Direct Message to continue, please check your DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums) to review the options for your premium channels.

We'll be waiting for you. 

Carlos, DIRECTV Community Specialist

Juniper

ACE - Expert

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16.6K Messages

3 m مضت

Have ultimate package but am paying 193 monthly and not receiving any premium channels except showtime.

Are you expecting more premium channels in the Ultimate Package?

Showtime is an add-on. Ultimate package includes the Encore channels, even if you don't have Starz. You also get The Movie Channel (TMC) East/West even if you didn't have Showtime.

It is Premier that has all 5 premium packs (HBO, Starz, Showtime, Cinemax, and the Sports Pack). Also Hallmark Movies & Mysteries that is normally part of the Movies Extra Pack (also in Select, Entertainment, and Preferred Xtra).

DirecTV Packages & Channel Lineup

(edited)


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