New Member
•
4 Messages
Need to talk ....lose local weekly
I need to talk to someone who can help me with an unusual problem. I live in Las Vegas and my locals on Directv go out weekly. This has happen for about 2 years but we were given a local phone number to call and give my account number and it's popped up on screen. Well that phone number now passworded and I have to call directv. I have been on the phone for
1 1/2 hrs with 5-6 immigrants answering the phone. They are not trained to do this. Out source customer service can not help me with this as I need to have someone HIGH up in directv call Las Vegas, talk to local directv and get us a password to make this easy for us. I need to talk to someone quickly as I will cancel if I have to do this 1 more time. And by the way, we Americans are out of work, why are you hiring people out of this country. Down right unAmerican i think!
(Edited as per community guidelines)
Mary Roberson -876551
Your site and fields are not user friendly. Adding to all... I spent 2 1/2 hrs trying to get someone to correct situation and WAS NOT able to find email address. What do you have to hide directv?
litzdog911
ACE - Sage
•
46.4K Messages
4 years ago
What do you mean by "go out weekly"?
What exactly is happening? On-screen message?
What DVR/Receiver model numbers do you have?
Do all of your boxes do this?
Please edit your post to remove your personal information. This is a public forum.
0
0
mardyjazz
New Member
•
4 Messages
4 years ago
Did not realize info went out to all. Thought is was for Directv eyes only. Message 721 is on screen. Prompt to order special programing but these are local that I lose and they are free. Account needs to be
re-authorized with account #. I had a phone number that I could do it myself but now they have passworded it so I have to call Directv and talk to outsourced phone answers, they don't have a clue so need escalated & finally gets done but it's 45 min vs 30sec to do it myself. I am so frustrated that there is no way to contact them without going through outsource folks and the don't understand. No line to management that needs make decision on this or no email to inform of the existing problem. Any case, I'm screwed every week. Maybe the impetus to cut the cord!
0
0
Constructive
Employee
•
34K Messages
4 years ago
721 is almost always a loose coax connection. Go through your connections an tighten them up
0
0
mardyjazz
New Member
•
4 Messages
4 years ago
Why does it happen sporadically? It has been happening for probably 2 years. I'll try it but don't have alot of hope!
Thanks for your advise...I'll keep you posted if works!
0
0
eek8910
New Member
•
1 Message
4 years ago
We have the same issue in Louisville, KY. We only lose local channels - error code 721 says we are not subscribed yet we are. We can still get channels 200 or so and up.
When we call in Tech Support has told us it's a "glitch"with the software communicating with the satellite. Last week we talked with someone in Denver who said it was fixed and sent the patch through. We got the 721 error the very next day. My husband really lost it that morning.
So, please Constructive, ATT employee, please get us a better response. and mardyjazz, I feel your pain.
0
0
mardyjazz
New Member
•
4 Messages
4 years ago
Get a tech to give you 4 digit code to get access to phone number to re-send authorization with account number, they pop back on in 30sec. It just got password on it about a month ago, was simple before that.
0
0