Contributor
Need to verify Identity
I paid att over the phone to restore service they said that can’t restore service until I verify my identity ...why is that ?
Contributor
I paid att over the phone to restore service they said that can’t restore service until I verify my identity ...why is that ?
DIRECTVhelp
Community Support
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21.2K Messages
5 years ago
Hi there @Bambi121,
We're happy to address your question!
Our customer's security is our top priority. Identity verification helps us make sure that we're working with the actual account holder and not compromising their personal information.
If you have any other questions or need assistance, just let us know
Thank you for reaching out to the AT&T Community Forums!
Aminah, AT&T Community Specialist
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Lynne_Pillsbury5
New Member
4 years ago
I have spoken with AT&T representative to sign up but need to verify identity
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Lynne_Pillsbury5
New Member
4 years ago
When will I hear back?
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Lynne_Pillsbury5
New Member
4 years ago
Is anything taking place?
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DIRECTVhelp
Community Support
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21.2K Messages
4 years ago
We are here to help, @Lynne_Pillsbury5.
Thanks for reaching out. To ensure you get the assistance you need as quickly as possible for your billing concern, we encourage you to contact our voice support team for assistance. You can call (8002882020) for more help. Our team can assist real time, and there won't be a delay in response which may occur in forums.
If you have any other questions or concerns, feel free to reach back out.
Thank you for contacting AT&T.
Marc, AT&T Community Specialist
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