New Member
No Real Response from @ATTHelp
On May 20, I posted an issue on this forum, @ATTHelp responded that they would assist, no help has been provided since that initial response email.
I have been overcharged for months for HBO. As I pay for 4 lines of Unlimted Elite wireless, it should be included in my Directv package. I have engaged with Directv on a regular basis and the problem remains unsolved. I will be terminating my relationship with Dirtectv when my conract end date comes in August as this level of poor customer service is unacceptable. I am also considering ending my relationship with ATT for wireless service.
sandblaster
ACE - Expert
•
2K Messages
5 years ago
Unfortunately, that seems to be typical for the current ATTHelp team. I presume your wireless and Directv accounts are under the same name and address and that you did complete the activation of your wireless number for the free HBO? Before you give up, escalate to corporate by filing an FCC or BBB complaint. The complaint will result in someone from corporate contacting you. If they can’t or won’t resolve, no one will.
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