New Member
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4 Messages
No refund since canceling service
I canceled DTV satellite service Jan 2023. It's April 2023 and I've yet to get the credit amount owed to me. I've talked to several inept associates, Jov, Ace, and Abe. I was told that it would be mailed on MC prepaid card. Then today, April 5th, was told it would be only half credited to my bank account. (Edited per community guidelines)! All associates refuse to put a manager on the line.
TexasBrit
ACE - Expert
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14.1K Messages
2 years ago
why do you think you should get a refund?
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examiner_mf
New Member
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4 Messages
2 years ago
I had a credit amount remaining, because I canceled (in the middle of my billing cycle) after the bill was paid. It was confirmed by DTV phone associates and my final bill that I had a credit. Yet I haven't received it.
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examiner_mf
New Member
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4 Messages
2 years ago
They have me on hold for a manager now, for well over 30 minutes.
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examiner_mf
New Member
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4 Messages
2 years ago
Thank u, but I actually received several correspondence emails and stale mail regarding a credit. To this day, I'm still getting statements that show a credit and 0.00 bal owed. I did get half of the total amount of credit, but no one can figure out why I didn't get the other half. Managers never are available when I call.
Trust me, I do all of my due diligence when I'm paying my hard earned money. Sometimes these billion dollar businesses do owe. Front line workers need to realize that it shouldn't be their goal of telling the customer "no", because these corporations are not gonna work that hard to keep you. Yet, if the workers did their due diligence, they wouldn't get repeat calls or as many dissatisfied customers on their line. I worked and managed customer service in many capacities and I rarely to never had an unsatisfied customer. I was about taking my time to get to a resolution other than, "no" and "I'm sorry". At the end of the day, without customers a business can't thrive. The pandemic taught us that in a major way. Stop taking people for granted or don't take the job!
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