Tutor
Non existant rewards
When I signed up for Directv I was promised a $300 Visa card. I was told that I had to contact customer support and they would get the card to me. Well today I called customer support. I was on the phone with 6 agents and logged in 3 consecutive hours on the phone, being given numerous telephone numbers and being on hold till I was ready to scream more than once. I tried to get my status on the rewards web page and my account number won't get accepted. The live chat doesn't exist.
I am convinced that this rewards thing is a scam being used as a ploy to get people to contract up for two years. If there is anyone that has a link that might get me results I would like to get a reply about it.
nabukl
ACE - Professor
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2.3K Messages
6 years ago
That's not how it works. Either the card is added at the time of sale or it's not (for whatever reason) customer service has nothing to do with "adding" a gift card only the sales reps can add it to the order so if it's not in the sales confirmation email then you won't get it and no one can help you get it, since it's not showing up in the reward card system then it was never part of the order to begin with
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litzdog911
ACE - Sage
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46.4K Messages
6 years ago
Information about your exact Rewards Card amount was provided on your order confirmation. If it's not stated there, then it doesn't exist. But try contacting the Reward Center.
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litzdog911
ACE - Sage
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46.4K Messages
6 years ago
Reward Center info
https://forums.att.com/t5/DIRECTV-Account/DIRECTV-Billing-and-Rewards/m-p/4877114#M3325
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stevekng1
Tutor
6 years ago
Can anybody add the rewards to my account after the fact?
Thanks
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Constructive
Employee
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34K Messages
6 years ago
@stevekng1 as stated before NO read @nabukl @litzdog911 posts i think their answer was very clear
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nabukl
ACE - Professor
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2.3K Messages
6 years ago
Thank you @Constructive
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stevekng1
Tutor
6 years ago
O.K. ….So I guess I'll respond to all of you at once.
The answers I had been given weren't precise about AT&T's ability to rectify the situation. But what has been made clear is how rude the folks on this forum are. My first visit here is my last. You can all revel in your greatness.
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nabukl
ACE - Professor
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2.3K Messages
6 years ago
They were very clear
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litzdog911
ACE - Sage
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46.4K Messages
6 years ago
Sorry you feel that way. As I state in my signature, I strive to provide accurate answers even if they aren't always appreciated. Sometimes folks don't like the simple, honest answers.
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stevekng1
Tutor
5 years ago
Well, you were wrong. I called the rewards line and explained the situation and got the $300 card 10 days later. I think you owe the forum community an apology and update your posts to reflect the proper information.
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stevekng1
Tutor
5 years ago
WRONG. I got my $300 by calling the rewards line in 10 days.
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litzdog911
ACE - Sage
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46.4K Messages
5 years ago
Congratulations. Consider yourself very lucky.
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stevekng1
Tutor
5 years ago
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nabukl
ACE - Professor
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2.3K Messages
5 years ago
So is it in the sales confirmation email? You never really answered that. The rewards center can't do anything if it's not part of the initial sales order.
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stevekng1
Tutor
5 years ago
It was not in the sales confirmation email. There was something they could do. The folks on this forum need to be updated with the correct information.
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