DIRECTV Community Forums

Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

Old Account

When I try to log into my Direct TV account it links to an old account. How can I delete that account and get my new one working online.

Responses

DIRECTVhelp

Community Support

•

255K Messages

5 years ago

We understand how frustrating not being able to sign in can be @ksweat801, but not to worry we're here to help!

You will want to create your new AT&T Access ID and add your DIRECTV account under that access ID in order to sign into your DIRECTV account.

Please note that there are two tabs, one for creating your Access ID, and another for Adding your accounts.

If you have any concerns after completing these steps fell free to reach back out!

Thank you for contacting us on AT&T Community Forums!

Lafayette, AT&T Community Specialist

2

0

K

@ATTHelp I have an AT&T account with the correct information, however it does not allow me to log into the Direct TV app or the Direct TV web site. It only works on the AT&T website and app. I need the Direct TV side to work.

Like

5 years ago

0

DIRECTVhelp

Community Support

•

255K Messages

@ksweat801,

What type of new account do you have (Internet, U-verse, or DIRECTV)?

Is your previous DIRECTV account disconnected? If so, how long ago was this disconnection?

Do you remember your previous account log in information? If not, reset your password, and attempt to log in using those credentials. We hope to hear back from you soon.

Ariel, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Like

5 years ago

0

DIRECTV Community Forums

ksweat801

Old Account

DIRECTVhelp

ksweat801

DIRECTVhelp

Top DIRECTV FAQs

Helpful Widget

ksweat801

Old Account

DIRECTVhelp

ksweat801

DIRECTVhelp

Related Conversations

Top DIRECTV FAQs

Helpful Widget