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Contributor

Thursday, November 7th, 2019 1:46 AM

Old bill

I had a secound account at my lake house last year,after many months of it not working properly I had it discnected,after calling for several months I finally recieved a shipping label to return equipment and was promised I would have all charges removed for this account.i am now receiving calls from a collection agency saying I owe att money for this account.i am a current customer who spends over 500.00 a month with att but if this isn't fixed I will take my business elsewhere,I have been fighting with this account for over a year now being turned into collections is the last straw

Community Support

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254.9K Messages

5 years ago

Hi @Beanienorman!

Thanks for your patience, we apologize for the delay in responding. We know when it comes to billing matters you need an answer quickly, so we recommend contacting us via chat or voice support for faster service.

Just choose your product, and then scroll down to the chat live option for immediate support. We always want to help in forums, but there can be a delay and don't want you to have to wait!

Please let us know if you have any other questions.


Yetty, AT&T Community Specialist

Contributor

5 years ago

I have called and chat many times to no

Contributor

5 years ago

I am dealing with the same issue.  Getting calls 2x per day.  Sending a complaint to the Arizona Attorney generals office.


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