New Member
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2 Messages
only 1 channel on directv for last few days
power outage in the area on Friday - when the power came on an hour later, directv was only on the channel (AMC) it was on at the time of outage. We have unplugged and restarted everything several times but there is NO channel list available, no way to change the channel. Channel changer works fine on other locations (Netflix, Disney, etc.) So, nothing on Directv for the last few days......
DIRECTVhelp
Community Support
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255.1K Messages
3 years ago
Hey, we're here to help. @Woodchuck07
Do you have two separate satellite cables (no splitters) all the way from the receiver to the dish or multiswitch?
If so, then try resetting the receiver (menu/settings/setup/reset/restart receiver). You may need to restart a couple of times. If that doesn't work, you may have a defective dish, cable, or receiver. Check the signal levels on both tuners. You should see similar numbers for both.
Let us know how it goes and if you have any more questions.
Corineka, DIRECTV Community Specialist
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shannon02
ACE - Expert
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21.1K Messages
3 years ago
What are the model numbers of the receiver and the remote?
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Woodchuck07
New Member
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2 Messages
3 years ago
Did as suggested - it now works. Thanks!!!
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DIRECTVhelp
Community Support
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255.1K Messages
3 years ago
That is awesome to hear @Woodchuck07! We are glad we were able to to assist you.
If you need additional assistance, do not hesitate to hesitate to reach out to us.
Thank you for choosing DIRECTV!
Faith, DIRECTV Community Specialist.
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