Performance vs greed
Mt account with Direct TV has been canceled for a year and a half. They sent me a box with USPS return label for their device. I mailed it back the next day. They called several time saying they don't have it. I explained that I mailed it back and each time the rep says it's OK, They took care of it. Now I'm getting letters from debit collectors. Just got my second one today from a new collector. Direct TV has yet to should me any proof that they don't have the device. I have my receipt from the post office but they have nothing. A simple trace on the tracking number for the prepaid label should show it was sent from my post office, yet all they do is harass. I have my proof but to take them to court would cost more than what I owe. Now that they keep harassing me, I can have more standing for a civil case. All I wanted was to disconnect.
I wasn't even dissatisfied with the service but that opinion has changed since the greedy giant is dysfunctional. Doing a quick search shows Direct TV uses this scam on many of their customers. Either they are simply mean or dysfunctional, which one is it?