New Member
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1 Message
Poor movie quality
Ordered a movie last night and the sound quality was Very Poor !!!!! I would like a refund. Thanks
New Member
•
1 Message
Ordered a movie last night and the sound quality was Very Poor !!!!! I would like a refund. Thanks
detuch254
ACE - New Member
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5.2K Messages
3 years ago
Which movie, and what equipment? Have you tried a red button reset, what is your current sound setup? Thanks. Also we are a public forum and customers just like you so we wouldn’t be able to refund you for the movie. However, we can troubleshoot the issue to find possible reasons for poor audio quality.
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DIRECTVhelp
Community Support
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255.1K Messages
3 years ago
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message inbox (it's the chat icon next to the bell icon on the upper right corner of the Forums)
Sergio, DIRECTV Community Specialist
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