Contributor
Poor service
I have being a Direct TV customer for more than 10 years ,recently i have being experiencing some technical difficulties(771)with no bad weather and a tech was schedule
Day 1 tech said there was no one home because there wasn't any cars in the driveway .
Day 2 same exact story no cars in the driveway ,does every Direct TV customer with a drive own a car? door bells!!!!
Day 3 my appointment was cancel by the local office with no explanation,tech support told me i will receive a call from the local in half an hour its being over an hour .
Direct tv doesn't care about their customers .
Hello optimum !!!
DIRECTVhelp
Community Support
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255K Messages
5 years ago
Hi @bullies!
Thank you for reaching out to us! We sincerely apologize for any inconveniences the missed tech appointment may have caused you. We'd love to help you with your TV service and turn your customer service around for good!
Are you still getting error 771? Do you still need a tech appointment date? Please let us know, so we can assist you here.
Error code 771 usually means the receiver is not getting any signal, which can either be as a result of severe weather or your dish need alignment. We suggest that you view this great article to get details on Error Code 771.
You can also reschedule or cancel your appointment online, view this support article to get details on DIRECTV Appointments.
Please feel free to reach back to us, we're here to help!
Yetty, AT&T Community Specialist
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hkpga1
Teacher
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8 Messages
5 years ago
You are right AT&T / DirectV does not care. 16+ year customer (Internet, Wireless, TV) and got an upgrade on 9/9 and has not worked like previous equipment did since then. 9 Tech support calls, 2 tech appointments, which one they did not even show up. Was given 2 escalated ticket numbers, one was suppose to correct issue in 12-24 hours, one week later got another that said 5-7 days. After 10 days called again and now they are replacing receiver. Every time, got a different information for each one. At least the last tech support person set up a receiver change.
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