Trying to figure out next steps in this battle to get to the appropriate person at AT&T. I signed up for an upgrade on my direct TV subscription and ATT internet service and was supposed to receive $500 in two separate rewards cards. I have all of this documented via chat when I signed up for the upgrade. I called and chatted to get the status when I did not receive, and was told that the both rewards cards were in the mail. I have yet to receive. The rewards department was of no help! After many hours on the phone and on the chat with different departments at AT&T and getting looped around from department to department, I finally went into the AT&T store to show documentation and proof of what I had been promised. They were very nice but not much they could do - they also put me on the phone with AT&T representatives and bore witness the absolute ridiculousness and the loop from department to department.
Now I am ready to take this to a higher level as AT&T has taken no responsibility or accountabilty and has made no attempt to make this right with me as a customer. Any suggestions?
dkidd1965
Contributor
5 years ago
Trying to figure out next steps in this battle to get to the appropriate person at AT&T. I signed up for an upgrade on my direct TV subscription and ATT internet service and was supposed to receive $500 in two separate rewards cards. I have all of this documented via chat when I signed up for the upgrade. I called and chatted to get the status when I did not receive, and was told that the both rewards cards were in the mail. I have yet to receive. The rewards department was of no help! After many hours on the phone and on the chat with different departments at AT&T and getting looped around from department to department, I finally went into the AT&T store to show documentation and proof of what I had been promised. They were very nice but not much they could do - they also put me on the phone with AT&T representatives and bore witness the absolute ridiculousness and the loop from department to department.
Now I am ready to take this to a higher level as AT&T has taken no responsibility or accountabilty and has made no attempt to make this right with me as a customer. Any suggestions?
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litzdog911
ACE - Sage
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46.4K Messages
5 years ago
Good thing you have documentation.
You need to work with the Reward Center ....
https://forums.att.com/t5/DIRECTV-Account/DIRECTV-Billing-and-Rewards/m-p/4877114#M3325
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