Contributor
Promotions
I was offered a promotional discount to keep from disconnecting. Received bill and it was higher than I have ever paid. Called customer service they said they would fix the promised price within 24 hours. I chatted the next day and was told “sorry “ we cannot honor that promised price. I told them to disconnect and was told that I have to pay that high bill and it would be end of next month. Is this common? I have chats and emails showing the promotional price.
DIRECTVhelp
Community Support
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255.1K Messages
5 years ago
We're here to help, @Funeman!
Since this is account specific, we will be sending you a Private Message (PM) to assist you with your issue. To read your private messages, please click the envelope icon at the top right corner of the page, or click here.
We look forward to hearing from you!
Donovan, AT&T Community Specialist
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Funeman
Contributor
5 years ago
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DIRECTVhelp
Community Support
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255.1K Messages
5 years ago
Hi @Funeman,
Please try accessing your Inbox again. Without accessing your account, we can't help with your request.
For faster assistance, we encourage you to contact our chat or voice support teams for assistance. Simply choose your product, and then scroll down to the bottom of the page for a chat live link.
Our teams can assist real time, and there won't be a delay in response which may occur in forums.
Aminah, AT&T Community Specialist
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