questions about the increase in my bill and how I can keep it lower

We have been clients for over 20 years.  Our cost has gone up recently. I had worked out a rate of about $60 by phoning the Loyalty department some time ago.  That department seems to have been disconnected. I want the rate to stay in that range and I want to get the basic grandfathered in package we have had for some time.  Please help me accomplish that or we will need to change our provider.

thank you