1 Message
Renewal without my knowledge
A guy, who said he was representative for ATT and Spectrum showed up at my business. He said if I get a combo, I will get a discount with a 2 years contract. I signed up with him in 2019. When the 1st 2 bills came, they were not charged correctly. I called DirecTV and they said to call the agent. So I called the agent. The agent took care of it.
It's now 2024 and I decided to cancel my DirecTV. The cancel department (aka loyalty) said I am still in a 2 years contract with them?! She said I agreed to sign the 2 years contract back in 2023. I have not contact anyone in regard to my DirecTV account since 2019! The DirecTV agent proceed to email a copy of the contract. On there, there's no signature at all. All it says is my 1st bill would be $21. But I have been charged $45 since. I thought because I was a month-to-month customer, I am being charged $45/month. Then I asked the agent on the phone, why I have been charged $45/month, she said because I had the Sport package added to my account?!!!!
DirecTV agent said they sent out notice letters. I did not receive any! I kept EVERY.SINGLE. mail, bill, and notices for everything. I have files and folders stacking up in my office, sorted by month then year.
It had cost me $45/month, which is my fault for allowing it to continue for years. But now I am paying an EARLY TERMINATION fee because I am still in a contract, which I do not know about at all?!
Is it illegal for someone to renew my contract and add additional services to my account WITHOUT my consent/authorization and signature???
shannon02
ACE - Expert
•
20.8K Messages
4 months ago
No idea if the business division has door to door salespeople but the residential division doesn't. This forum mainly deals with the residential side.
0
0