New Member
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1 Message
Return Equipment Authorization does not match what e-mail says to return
I cancelled my Direct TV account after 9 years and received an e-mail telling me that boxes had been shipped and to return all 6 of my receivers (2-D12-100), (3 - HR24-700) and (1 - HR-500). Direct TV sent two boxes that can hold two receivers each, however, the only receivers listed to return are the (3 - HR24-700) receivers. I still have my original Direct TV receiver boxes. Can I box up the two D12-100 receivers and the HR24-700 receiver and return to Direct TV on my own, OR should I call them and see if I can explain to them I need authorization and another box for the remaining receivers?
shannon02
ACE - Expert
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21.1K Messages
5 years ago
There is no HR500 so send the correct model number, all the others are non returnable. You can still box and return the HR24s if you want.
(edited)
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Constructive
Employee
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34K Messages
5 years ago
Take em all to fedex or ups they will box and ship them at no charge to you
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shannon02
ACE - Expert
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21.1K Messages
5 years ago
But they are not returnable so UPS/FedEx will not take them.
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Constructive
Employee
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34K Messages
5 years ago
They accepted my non returnable boxes
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