Rewards Card Never Received

@jmbtexas7 you should have received an email with the order regarding how to redeem the card. If not, you may try calling DIRECTV (number in my greeting below) and asking for the card. If they refuse, say that you want to cancel so that you are sent to retention. An agent from there should be able to help further as retention agents try to keep you from canceling.

As this is a public forum, we are customers just like you so we can’t assist. You can privately chat @DIRECTVhelp and see what they can do but it’s best to call first.

@jmbtexas7 was the card offer in the email confirmation of the order ? My guess is that it wasn't  that's why the reward center can't help you it can't be added by anyone after installation it has to be part of the order.

Hello, my order confirmation email mentioned the reward card.  I never received the card or another email with more info about the card.  I spoke with someone in Win Back.  I'll call back later if I don't get it.  I signed up in February.  There is poor communication between Win Back and all other departments.  Nobody really even cared about my order number.  Thanks!

Hey @jmbtexas7  Let's take a look at how you can redeem those reward cards .

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

Nicolas, DIRECTV Community Specialist

DirecTV Help, after 6.5 months, I still don't have my rewards card after being bounced around from one person to another who can't resolve this issue and wasting so much time.  I need a $100 credit on my billing statement to account for this.  Please contact me in a private chat to confirm anything and let me know this nightmare has been resolved once and for all.

I need assistance.

@jmbtexas7 

Then, you’ll need to call DIRECTV (number in my greeting below). No one here can help you receive your rewards card. We are customers just like you on a public forum.

You can also try saying ‘cancel’ to the robot when calling to reach a more ‘professional’ agent from either the loyalty or retention department. If you are denied a rewards card after many calls or never receive it, a BBB complaint would be necessary as that gets it to corporate.

Hi detuch254, the last DTV person I spoke with in a private chat here told me to come back if I didn't receive.  That chat is closed, so I have to open another one.  

@jmbtexas7 

I highly suggest you call and say ‘cancel’ to the robot to resolve this issue. DIRECTV help is usually useless as far as fixing issues. Your best bet is to call in, trust me.

This DirecTV Rewards program is a scam and totally (Edited per community guidelines)!  I was just told that there's nothing they can do as I called because I am still waiting on the email that they supposedly send out.  This is a breach of contract so I can jump ship as I have had nothing but lies thrown my way since day one.  I knew I should have never left Xfinity. 

Same exact thing happened to me.  I was told there's nothing they can do.  Ha, go back and look at when I started with the company and of course there's something you can do.  It's a canned response and a total scam.  I've had nothing but lies from DirecTV and this is breach of contract.  (Edited per community guidelines) that they put their customers (not for long) through this and it's totally obvious they have zero intention of paying this reward out.  Sorry you are going through this as well.