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J

New Member

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11 Messages

Thu, Jun 23, 2022 3:23 PM

Rewards Card Never Received

I need to someone from DirectTV to open a private conversation with me about this since the Rewards Center I was told to contact told me there is nothing they can do about the Rewards card that was promised to me on my order.  The last conversation I had is closed.

detuch254

ACE - New Member

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1K Messages

Il y a 2 d

@jmbtexas7 you should have received an email with the order regarding how to redeem the card. If not, you may try calling DIRECTV (number in my greeting below) and asking for the card. If they refuse, say that you want to cancel so that you are sent to retention. An agent from there should be able to help further as retention agents try to keep you from canceling.

As this is a public forum, we are customers just like you so we can’t assist. You can privately chat @DIRECTVhelp and see what they can do but it’s best to call first.

nabukl

ACE - Professor

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2.1K Messages

Il y a 2 d

@jmbtexas7 was the card offer in the email confirmation of the order ? My guess is that it wasn't  that's why the reward center can't help you it can't be added by anyone after installation it has to be part of the order.

New Member

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11 Messages

Il y a 2 d

Hello, my order confirmation email mentioned the reward card.  I never received the card or another email with more info about the card.  I spoke with someone in Win Back.  I'll call back later if I don't get it.  I signed up in February.  There is poor communication between Win Back and all other departments.  Nobody really even cared about my order number.  Thanks!

DIRECTVhelp

Community Support

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15.6K Messages

Il y a 2 d

Hey @jmbtexas7  Let's take a look at how you can redeem those reward cards .

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

 

Nicolas, DIRECTV Community Specialist


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