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T

2 Messages

Wednesday, September 18th, 2024 7:07 PM

Satellite Technician Appointment

I was given an appointment for a satellite technician to come out to my home between 12pm-4pm on today, 9/18/24. I was told that he would call about 30 minutes before arrival. My phone isn't allowed inside where I work so, I wasn't able to get to my phone until after I got off at 12pm. I had a text on my phone that was posted at 9:46 am. I responded shortly after 12pm via text. On my way home, the technician never called me. When I got home, my mom told me the technician just left because she told him not to start until I got home. So he put a hold on my order which ended my installation for today. I had taken off 4 hours from work for no work done today and had to reschedule for the next day! I feel like the technician dropped the ball by not calling me between the allotted times between 12pm-4pm. Thanks.

Accepted Solution

Community Support

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254.5K Messages

3 months ago

Hi, Tony. We're sorry for the experience. We have a technical team on stand-by ready to help. We'll send you a DM, and please send us the phone number associated with your account and/or the best number to reach you at. Arlyn, DIRECTV Community Specialist

Accepted Solution

2 Messages

3 months ago

Thanks, Arlyn. My number is xxxxxxxxxxxxxxxx. 

(edited)

ACE - Expert

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20.8K Messages

3 months ago

Per the rules of this forum do not post personal info for the scammers of the world to use, If you don't remove it the bots will.

(edited)


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