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T

2 Messages

Wednesday, September 18th, 2024 7:07 PM

Satellite Technician Appointment

I was given an appointment for a satellite technician to come out to my home between 12pm-4pm on today, 9/18/24. I was told that he would call about 30 minutes before arrival. My phone isn't allowed inside where I work so, I wasn't able to get to my phone until after I got off at 12pm. I had a text on my phone that was posted at 9:46 am. I responded shortly after 12pm via text. On my way home, the technician never called me. When I got home, my mom told me the technician just left because she told him not to start until I got home. So he put a hold on my order which ended my installation for today. I had taken off 4 hours from work for no work done today and had to reschedule for the next day! I feel like the technician dropped the ball by not calling me between the allotted times between 12pm-4pm. Thanks.

Accepted Solution

Community Support

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21.2K Messages

18 days ago

Hi, Tony. We're sorry for the experience. We have a technical team on stand-by ready to help. We'll send you a DM, and please send us the phone number associated with your account and/or the best number to reach you at. Arlyn, DIRECTV Community Specialist

Accepted Solution

2 Messages

17 days ago

Thanks, Arlyn. My number is xxxxxxxxxxxxxxxx. 

(edited)

ACE - Expert

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20.4K Messages

17 days ago

Per the rules of this forum do not post personal info for the scammers of the world to use, If you don't remove it the bots will.

(edited)


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