New Member
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1 Message
Stuck in eternal loop signing up for Sunday ticket (student)
I verified my student eligibility and tried to sign up. After inputting my password, it tells me that an account exists and that I need to sign in. I never created an account. I even created a new gmail account and got the same error.


caseyandrew
New Member
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1 Message
4 years ago
I am having the same problem
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hello @caseyandrew!Thank you for reaching out.
@Anon1101 have you tried to uninstall and reinstall the NFL SUNDAY TICKET app? If you are using the web browser to sign in, please ensure that all cookies and cache are cleared.
Also, you may visit https://direc.tv/2Y0RyID support page or contact our NFL department at (888) 778-8806 from Monday-Sunday 8am-3am ET.
If you need further assistance, do not hesitate to reach out.
Faith, DIRECTV Community Specialist.
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msawdey
Tutor
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2 Messages
4 years ago
@DIRECTVhelp did you even read the problem that the person is having? I also am having this same issue
I had a student account last year for NFL SUNDAY TICKET. Every time i try to purchase, it forces a login to DIRECTV Stream. Then there is no way to purchase it.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hello @msawdey! Thank you for reaching out.
You can reach them at Monday through Sunday 8am-3am ET (888) 778-8806.
If you have any other queries and concerns please reach out.
Faith, DIRECTV Community Specialist.
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aprilkelly97
New Member
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4 Messages
4 years ago
I'm having the same issue. Was told today, they "know about the issue and are investigating it". And, many people have called in about this loop issue in the past 3-4 days. They'll get back to me when it's resolved. In the meantime was asked to just create a NEW account... AGAIN. They made me do that last year, I NEVER heard back from last years investigation. How many new emails do I need to create just to have this?!
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hello @aprilkelly97, we're here to help!
To better assist you, please create a new post with your inquiry.
We look forward to hearing from you!
John, DIRECTV Community Specialist
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